Store Policy

At House of Henal, we are committed to providing high-quality anti-tarnish jewellery that combines elegance, durability, and timeless style. To ensure a smooth shopping experience, please review our Store Policy carefully.
  1. Shipping Policy:
    • Order Processing: Orders are processed within 1–3 business days after confirmation.
    • Delivery Timeline: Standard shipping usually takes 5–10 business days depending on your location. Express shipping (if available) may be faster.
    • Shipping Charges: Calculated at checkout based on location and weight.
    • Order Tracking: Once shipped, you’ll receive a tracking number via email/SMS.
  2. Return & Exchange Policy:
    3. We want you to love your jewellery! If you are not fully satisfied:
    • Eligibility: Returns or exchanges are accepted within 7 days of delivery for unused, unworn, and undamaged products in their original packaging.
    • Non-Returnable Items: Customized jewellery, final sale items, and gift cards are not eligible for return.
    • Process: To request a return/exchange, contact us at [support email] with your order number and reason.
    • Refunds: Refunds (if approved) will be issued to your original payment method within 7–10 business days.
  3. Warranty & Care:
    • Anti-Tarnish Guarantee: Our jewellery is crafted with advanced anti-tarnish coating to ensure long-lasting shine. However, natural wear may occur over time.
    • Jewellery Care: Avoid exposure to harsh chemicals, perfumes, and prolonged moisture to extend the life of your jewellery. Store pieces in a dry pouch or box when not in use.
  4. Order Cancellations:
    5. Once an order has been confirmed in our system or dispatched, we are unable to process cancellations or refunds, as your product is already being carefully prepared and securely shipped.
  5. Customer Support:
    6. For any queries, support, or complaints, reach out to us: We aim to respond to all queries within 24–48 hours.
  6. Policy Updates:
    7. We reserve the right to modify or update this Store Policy at any time. Changes will be posted on this page, and continued use of our website will indicate your acceptance of these updates.
Our Promise: We stand by our quality and are committed to offering jewellery that brings confidence, elegance, and worry-free shine to your everyday moments.