Cancellation & Refund Policy

  1. Order Cancellation Before Acceptance:

    2. We understand that plans can change. If you wish to cancel your order before it has been accepted by House of Henal, you will be eligible for a full refund.

  2. No Cancellations Once Processed or Shipped:

    3. Once an order has been accepted into our system or shipped, we are unable to accommodate cancellations or issue refunds, as your product is already being prepared with utmost care and dispatched securely.

  3. Order Cancellation by House of Henal:

    4. While rare, if unforeseen circumstances require us to cancel an order from our side (such as unavailability of stock or logistic restrictions), you will receive a 100% refund of the amount paid, credited back to your original payment method.

  4. Customer Support & Assistance:

    5. For any further assistance, questions, or special circumstances, please don’t hesitate to contact us through the details provided in the “Reach Out to Us” section. Our team is here to support you with clarity and care.