Frequently Asked Questions
House of Henal is a jewellery brand offering elegant, anti-tarnish fashion pieces designed for confident, stylish women.
Our pieces are crafted with advanced anti-tarnish technology for long-lasting shine, durability, and effortless elegance.
Yes, all our jewellery features anti-tarnish coating to ensure it stays bright and beautiful for a long time.
Absolutely! Our products are designed to be durable, lightweight, and comfortable for everyday use.
Our jewellery is designed to resist tarnishing, but we recommend avoiding prolonged contact with water to maintain shine.
Avoid harsh chemicals, perfumes, sweat, and moisture. Store pieces in a dry pouch when not in use.
We use your information only to process orders, improve your experience, and send updates—with your consent.
We only share information with trusted service providers such as payment partners, logistics companies, and analytics tools.
Yes, we use SSL encryption, firewalls, and secure servers to keep your information protected.
Yes, you can unsubscribe anytime using the link provided in our communications.
Yes, you can request corrections or updates by contacting our support team.
We generally do not accept returns, but we review requests on a case-by-case basis.
Contact us within 24 hours with clear images. We will verify and resolve the issue promptly.
Yes, if the product is verified as damaged or defective upon delivery.
You can cancel your order only before it is accepted by us.
Yes, cancellations made before acceptance qualify for a full refund.
If we cancel your order due to issues like stock unavailability, you will receive a full refund.
Orders are usually delivered within 5–10 business days, depending on your location.
Orders are processed within 1–3 business days after confirmation.
Yes, once your order is shipped, you will receive a tracking link via email or SMS.
No, customized pieces, gift cards, and final sale items are non-returnable.
You can reach us via email at contact@houseofhenal.com
or call +919023022757.
Yes, we may update our policies at any time. These changes will be posted on our website, and continued use means you accept the updates.
