- Safe & Secure Delivery: At House of Henal, we take utmost care to ensure that every piece reaches you safely, securely packaged, and on time. Currently, we do not accept returns once an order has been successfully delivered. However, if you have any questions or concerns, please feel free to reach out to us using the details provided in the “Reach Out to Us” section.
- Damaged or Defective Products: Your satisfaction is our priority. In the rare instance that you receive a damaged or defective product, we kindly request you to contact us within 24 hours of delivery along with clear images of the product. Once verified, we will work with you to resolve the issue promptly.
- When Products Don’t Meet Expectations: We understand that sometimes an item may not match your expectations. While returns are generally not accepted, we are happy to evaluate your request on a case-by-case basis. Depending on your location and the condition of the product, we may be able to offer a return option with an additional service charge. Please contact us so our team can assist you further.
- Return Process & Costs: If a return is approved, a nominal pickup and logistics fee will be applicable for collecting the product from your doorstep and delivering it back to us. This cost will be clearly communicated to you before we initiate the return process, ensuring complete transparency.
